Shipping policy

SHIPPING POLICY

Roops Jewels

At Roops Jewels, we aim to deliver your jewelry safely and on time. Please read our Shipping Policy carefully before placing an order.

1. SHIPPING LOCATIONS

We currently ship across India.

2. ORDER PROCESSING TIME

Orders are processed within 1–2 business days after order confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

3. DELIVERY TIMELINES

Estimated delivery time after dispatch:

Metro Cities: 3–5 business days

Non-Metro / Remote Areas: 5–7 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

4. SHIPPING CHARGES

Shipping charges (if applicable) will be calculated and displayed at checkout.

Free shipping may be available on selected products or promotional offers.

5. ORDER TRACKING

Once your order is shipped, you will receive a tracking ID/link via SMS or email, allowing you to track your shipment in real time.

6. DELAYS & UNFORESEEN EVENTS

Roops Jewels is not responsible for delays caused by:

Courier service issues

Incorrect or incomplete delivery address

Natural disasters, strikes, or other events beyond our control

7. INCORRECT ADDRESS / FAILED DELIVERY

Please ensure that your shipping address and contact details are accurate.

If a delivery attempt fails due to incorrect information provided by the customer, re-shipping charges may apply.

8. DAMAGED SHIPMENTS

If your order arrives damaged:

Please record an unboxing video

Approved cases will be handled as per our Return & Refund Policy.

9. PACKAGING

All orders are shipped in secure, tamper-proof packaging to ensure safe delivery and a premium unboxing experience.

10. CONTACT INFORMATION

For any shipping-related queries, contact us:

Roops Jewels

📧 Email: roopsjewels@gmail.com

📞 Phone: +91 87899 11969